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Client Support Administrator

2 months ago

Chertsey, United Kingdom Foodbuy Careers Full time
Position: Client Administrator

Company Overview:
Foodbuy Group is a premier food procurement organization in the UK, managing over £2 billion in spending. We unite a diverse array of foodservice and hospitality clients to streamline their food purchasing processes and related services.

Role Overview:
The Client Administrator will deliver essential administrative support to the Commercial Director. Responsibilities include managing Foodbuy Online, facilitating client communications, preparing reports, and coordinating marketing efforts. This role also involves scheduling meetings and following up on action items.

Key Responsibilities:
  • Assist with procurement processes, ensuring supply chain compliance and managing client product selections.
  • Handle client communications and reporting, including the preparation of presentations and business reviews.
  • Provide ad hoc analysis and administrative assistance as needed.
  • Support various projects within the commercial management team, including sustainability initiatives.

Specific Duties:
  • Communicate with clients and suppliers to resolve queries related to Foodbuy Online, suppliers, or products.
  • Assist in achieving client CSR objectives by responding to inquiries and supporting the creation of marketing materials.
  • Collaborate with the Commercial Director to identify and implement cost management opportunities.
  • Document actions during meetings and ensure timely communication with clients.
  • Manage monthly client communications and reporting.
  • Analyze purchasing data to identify areas for improvement in client procurement and supply chain processes.
  • Oversee ad hoc projects as assigned.
  • Maintain effective relationships with relevant teams, including Customer Experience and Supply Chain.

Qualifications:
  • Experience in business administration support.
  • Proficient IT skills with a quick learning ability for new systems.
  • Strong organizational and time management capabilities.
  • Team-oriented with a flexible approach.
  • Confident demeanor with a proactive attitude.
  • Excellent written and verbal communication skills.
  • High literacy standards with meticulous attention to detail.
  • Self-motivated and able to take initiative.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Capable of managing multiple tasks simultaneously.
  • Resilient and persistent in approach.
  • Analytical skills to interpret data for informed decision-making.
  • Adept at influencing and engaging with senior stakeholders.
  • Advanced Microsoft Office skills, particularly in Excel.
  • Enthusiastic, energetic, and passionate about the role.