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Customer Success Manager

2 months ago

London, Greater London, United Kingdom WSC Sports Full time
About WSC Sports

WSC Sports is a pioneering company in AI-powered sports content technology, empowering clients worldwide to connect with their fans through tailored sports content experiences.

Our platform automates the creation, management, and distribution of content, enabling sports rights holders to expand their reach, grow their fan bases, and unlock revenue opportunities across digital platforms.

Key Responsibilities
  • Serve as the Relationship Owner for our UK-based clients, providing a single point of contact for all areas, from technical integration to product implementation and content delivery.
  • Drive Project Planning and Governance using project management skills to plan, execute, and deliver seasonal/annual projects, including detailed deployment timelines.
  • Collaborate with Cross-Functional Teams to work closely with our account, product, and technical delivery teams based at the Tel-Aviv HQ.
  • Deliver Business Value by extracting value matter data from BI tools and reports, and delivering quarterly business reviews to reflect the value the customer derives from our service.
  • Identify Upsell Opportunities and leverage them to discuss directly with the customer, driving revenue growth and customer satisfaction.
Requirements
  • 5+ years of experience in Customer Success/Account Management/equivalent role.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding/project management/training.
  • Interest in sports, watching and talking about sports daily.
  • Experience in video/social media/media streaming - an advantage.
Bonus Points
  • Experience in the sports industry and social media.
  • Media streaming familiarity.
  • Additional languages: French, Spanish, German.
Work Model

Hybrid