Client Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Change Grow Live Full time

Overview of the Position:

Primary Duties:

  • Welcome and assist clients and guests in a friendly and professional manner.
  • Register clients and manage appointment scheduling through the designated software.
  • Handle incoming phone calls and route them to the appropriate personnel or department efficiently.
  • Maintain and accurately update client records and databases while ensuring confidentiality.
  • Actively engage in team meetings, training sessions, and other collaborative activities as needed.
  • Support clients with inquiries, appointment arrangements, and any immediate assistance they may require.
  • Ensure the reception area is clean, organized, and provides a welcoming environment.
  • Comply with organizational policies, procedures, and confidentiality agreements at all times.
  • Take precise minutes during team meetings and other relevant discussions.

Candidate Profile:

  • Demonstrated experience in customer service or a related field, ideally within a healthcare or social services environment.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Proficient in using computers and office applications (e.g., MS Office suite).
  • A caring and empathetic attitude with a commitment to helping others.

Benefits Offered:

  • 25 days of annual leave (+ public holidays), increasing by one day for each year of service, capped at 30 days.
  • Flexible working options available.
  • Paid 'Wellness' hour each week, along with access to a 'Wellness' hub.
  • Employee Assistance Program.
  • Contributory pension plan.
  • A wide range of benefits including discounts for shopping, cinema, vacations, etc.
  • A supportive and friendly team environment.
  • Opportunities for training, career development, and advancement.
  • Refer a Friend incentive program.

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