Field-Based IT Support Engineer
3 weeks ago
Position: Desktop Field Engineer
Location: Northern Ireland
Travel: Required across various counties
IDPP is seeking a dedicated and customer-oriented Field IT Support Engineer with expertise in 1st and 2nd Line support to assist our clients. This role involves providing direct technical assistance to users, ensuring the effective operation of IT systems and software.
As a Field Engineer, you will engage with users face-to-face, delivering not only technical solutions but also training on Windows 11 and other applications.
Key Responsibilities:
- Technical Assistance: Deliver 1st and 2nd Line support, addressing hardware, software, and network issues.
- Device Configuration: Help configure Microsoft Authenticator, InTune, and Company Portal on mobile devices.
- Equipment Distribution: Personally hand over new devices to users, ensuring they are fully operational.
- Software Setup: Ensure Office applications are properly configured and synced on all devices.
- Application Installation: Manage the deployment of applications via the Company Portal on Windows 11 systems.
- User Education: Provide training to users on navigating Windows 11, enhancing their productivity.
- Documentation: Share FAQ materials and guide users on IT helpdesk procedures.
- Record Management: Keep accurate records of equipment handovers and related documentation.
Qualifications:
- Valid driving license and personal vehicle access.
- Demonstrated experience in a 1st/2nd Line IT support capacity.
- Familiarity with Microsoft Authenticator, InTune, and Company Portal on mobile platforms.
- Knowledge of Windows 11 and Office 365 applications.
- Excellent communication skills, capable of training and assisting users.
- Detail-oriented with strong organizational abilities.
- Ability to work autonomously and collaboratively.
Compensation: £250 per day inside IR35
Location: Northern Ireland
Travel: Required across various counties
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