Night Field Service Engineer

2 weeks ago

Newtownabbey Co Antrim, United Kingdom Capita Full time €22,000

A Field Service Engineer supports and resolves End User hardware issues within their designated region and will travel from customer to customer providing deskside support, or remote worker location. This is an expanding, challenging and demanding role, providing a front-line interface between our high-profile customers and Capita. Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs). This is an expanding, challenging and demanding role, providing a front-line interface between our high-profile customers and Capita ITS. Working to tight Service Level Agreements (SLAs) to ensure Capita achieve its contractual obligations and to meet the business units Key Performance Indicators (KPIs) detailed below.
The role is field based, where most of your time will be spent on various client sites. You will be required to hold a full, valid driving licence for Northern Ireland.
Responsibility to resolve hardware faults in line with the contracted services, on a variety of End User technologies. and working knowledge of Windows environment.
-Laptop - (Dell, HP, Chromebook), Component replacement hardware break fix and working knowledge of Windows environment.
-Server/SAN - (Dell) Component replacement hardware break fix and knowledge of Windows server environment
-Apple Mac - Install and configure MAC server and rebuild client knowledge
-MS Windows (Windows 10 and other in-service life versions)
-Image build's & configuration (Knowledge of Altiris and compliance)
-Dealing with Capita complaints and consistently resolving issues in a manner consistent with exemplar customer service.
Working knowledge of MS Windows OS & MS Office Suite
-Previous experience of installation and configuration of end-user devices
-Experience of providing deskside support
-About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.
We design, build, and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, which enables them to work effectively and securely.
A competitive basic salary PLUS company car OR car allowance
-23 days' holiday (rising to 27) with the opportunity to buy extra leave
-company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
-voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
-the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
-access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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