Field IT Support Engineer
3 weeks ago
Position: Desktop Field Engineer
Location: Northern Ireland
Travel Required: Sites in County Armagh, County Tyrone, County Antrim
A reputable managed service provider is seeking a dedicated and customer-oriented Field IT Support Technician with experience in 1st and 2nd Line support to assist their end clients. This role involves providing hands-on technical assistance to users, ensuring the effective operation of IT systems and software.
The position necessitates direct interactions with users, where you will not only offer technical support but also provide training and guidance on utilizing Windows 11 and various applications effectively.
This is a field-based position requiring travel between various sites. A valid driving license and personal vehicle are essential.
Key Responsibilities:
- Technical Assistance: Deliver 1st and 2nd Line technical support, addressing and resolving issues related to hardware, software, and network connectivity.
- Device Configuration: Aid in the configuration of Microsoft Authenticator, InTune, and Company Portal on both iOS and Android devices.
- Equipment Distribution: Personally hand over new equipment to users, ensuring all devices are operational and properly set up.
- Software Setup: Ensure that Office applications (Outlook, OneDrive, etc.) are logged in and synchronized across all devices.
- Application Installation: Manage the deployment of applications via the Company Portal on Windows 11 devices, ensuring correct installation and functionality.
- User Education: Provide training to end-users on navigating and utilizing Windows 11 (version 23H2), enhancing their productivity.
- Documentation: Distribute FAQ materials and guide users on contacting the IT helpdesk for further support.
- Record Management: Keep up-to-date records of equipment handover checklists and related documentation.
Requirements:
- Valid driving license and access to a personal vehicle.
- Demonstrated experience in a 1st/2nd Line IT support role.
- Proficiency in setting up Microsoft Authenticator, InTune, and Company Portal on mobile devices.
- Familiarity with Windows 11 (version 23H2) and Office 365 applications.
- Excellent communication skills with the ability to train and assist end-users.
- Detail-oriented with strong organizational abilities.
- Capability to work independently as well as collaboratively within a team.
Compensation: £250 per day inside IR35
Location: Northern Ireland
Travel Required: Sites in County Armagh, County Tyrone, County Antrim
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