Field IT Support Engineer
4 weeks ago
Position: Desktop Field Engineer
Location: Northern Ireland
Travel Requirements: Sites in County Armagh, County Tyrone, County Antrim
A leading managed service provider is seeking a dedicated and customer-oriented Field IT Support Technician with experience in 1st and 2nd Line support to assist their clients. This role involves providing direct technical assistance to end users, ensuring the effective functioning of IT systems and software.
The position is field-based, necessitating travel between various locations. Candidates must possess a valid driving license and have access to a personal vehicle.
Key Responsibilities:
- Technical Assistance: Deliver 1st and 2nd Line support, troubleshooting and resolving issues related to hardware, software, and network connectivity.
- Device Configuration: Aid in the configuration of Microsoft Authenticator, InTune, and Company Portal on both iOS and Android devices.
- Equipment Distribution: Personally hand over new devices to end users, ensuring all equipment is operational and properly set up.
- Software Setup: Confirm that Office applications (Outlook, OneDrive, etc.) are logged in and synchronized across all devices.
- Application Installation: Facilitate the deployment of applications via the Company Portal on Windows 11 devices, ensuring correct installation and operation.
- User Education: Provide training to end users on navigating and utilizing Windows 11 (version 23H2), enhancing their productivity.
- Documentation: Supply FAQ documents and guide users on how to reach the IT helpdesk for additional support.
- Record Management: Keep accurate records of equipment handover and related documentation.
Qualifications:
- Valid driving license and access to a personal vehicle.
- Demonstrated experience in a 1st/2nd Line IT support capacity.
- Expertise in setting up Microsoft Authenticator, InTune, and Company Portal on mobile devices.
- Familiarity with Windows 11 (version 23H2) and Office 365 applications.
- Excellent communication skills with the ability to instruct and assist end users.
- Detail-oriented with strong organizational capabilities.
- Ability to work independently as well as collaboratively within a team.
Compensation: £250 per day inside IR35
Location: Northern Ireland
Travel Requirements: Sites in County Armagh, County Tyrone, County Antrim
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