Field-Based IT Support Specialist
4 weeks ago
Position: Desktop Field Engineer
Location: Northern Ireland
Travel Required: Sites in County Armagh, County Tyrone, County Antrim
A leading managed service provider is seeking a dedicated and customer-oriented Field IT Support Technician with experience in 1st and 2nd Line support to assist their clients. This role involves providing direct technical assistance to end users, ensuring the effective operation of IT systems and software.
As a field-based position, you will be required to travel to various locations. A valid driving license and personal vehicle are essential for this role.
Key Responsibilities:
- Technical Assistance: Deliver 1st and 2nd Line support, addressing and resolving issues related to hardware, software, and network connections.
- Device Configuration: Aid in the configuration of Microsoft Authenticator, InTune, and Company Portal on both iOS and Android devices.
- Equipment Distribution: Personally hand over new devices to users, ensuring all equipment is operational and properly set up.
- Software Setup: Confirm that Office applications (such as Outlook and OneDrive) are correctly logged in and synchronized across all devices.
- Application Installation: Facilitate the deployment of applications via the Company Portal on Windows 11 devices, ensuring successful installation and performance.
- User Education: Offer training to end users on navigating and utilizing Windows 11 (version 23H2), enhancing their productivity.
- Documentation: Provide users with FAQ documents and guidance on how to reach the IT helpdesk for additional support.
- Record Management: Keep accurate records of equipment handovers and related documentation.
Requirements:
- Possession of a full driving license and access to a personal vehicle.
- Demonstrated experience in a 1st/2nd Line IT support capacity.
- Expertise in setting up Microsoft Authenticator, InTune, and Company Portal on mobile devices.
- Knowledge of Windows 11 (version 23H2) and Office 365 applications.
- Excellent communication skills, with the ability to instruct and assist end users effectively.
- Detail-oriented with strong organizational capabilities.
- Ability to work autonomously as well as collaboratively within a team.
Compensation: £250 per day inside IR35
Location: Northern Ireland
Travel Required: Sites in County Armagh, County Tyrone, County Antrim
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