Field Operations Manager

1 month ago


Surrey, United Kingdom Matchtech Full time
Position Overview

We invite you to be part of our commitment to transforming transportation. We are in search of a skilled Field Operations Manager to lead our technical services, ensuring exceptional client satisfaction and robust partnerships with our service providers and clientele. This position entails supervising a team of mobile service technicians and formulating service strategies to improve the upkeep and servicing of our innovative products, which integrate mechanical, electrical, and digital technologies.

Benefits Offered

  • Comprehensive benefits package including above-average vacation time, equity options, and a vibrant workplace culture.

Core Responsibilities

  • Recruit and oversee a team of field engineers to fulfill customer requirements and service level agreements.
  • Deliver specialized technical support and troubleshooting guidance.
  • Manage installation, maintenance, and repair operations.
  • Collaborate with the Head of Fleet Operations to devise and execute aftermarket service strategies.
  • Identify and spearhead initiatives for service enhancement.
  • Track and evaluate service performance indicators.
  • Supervise the management of spare parts and service equipment inventory.
  • Compile regular reports detailing service activities and team performance metrics.
  • Assist and evaluate service providers in the field as necessary.

Required Qualifications & Experience

  • Proven experience in leading and mentoring a team of engineers or technicians.
  • Degree in Engineering, Technical Management, or a related discipline.
  • Demonstrated experience in hands-on product maintenance.
  • Comprehensive understanding of system-level engineering and the interplay between digital, electrical, and mechanical systems.
  • Capability to troubleshoot electrical systems effectively.
  • Self-motivated and capable of adhering to service level timelines.

Become a part of our forward-thinking green technology firm and contribute to the advancement of sustainable technology.



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