Customer Relations Specialist

4 weeks ago


Poole, Poole, United Kingdom Holt Engineering Full time £25,000 - £30,000

Position Overview: We are seeking a skilled Customer Relations Specialist to join our team at Holt Engineering. This role is essential in fostering strong relationships with our diverse clientele.

Company Culture: At Holt Engineering, we pride ourselves on our collaborative and supportive work environment. Our team is dedicated to delivering exceptional service and building a robust customer base across various market sectors.

Key Responsibilities:

  • Develop and nurture relationships with approximately 20 assigned clients, ensuring the highest levels of customer satisfaction.
  • Oversee customer accounts throughout the entire production process, from initiation to completion.
  • Engage in project management and upselling opportunities.
  • Prepare labor costings and quotations accurately.
  • Input sales orders into the system with precision.
  • Facilitate customer meetings both on-site and off-site.
  • Conduct contract reviews in collaboration with internal departments.
  • Discuss potential business opportunities with clients.
  • Provide comprehensive information and support regarding our services.
  • Maintain accurate records of all actions and correspondence.

Requirements:

  • Proven experience in the manufacturing sector is essential.
  • Background in customer service or sales is required.
  • Strong IT and communication skills are crucial.
  • Process-oriented with a keen desire to understand operational workflows.
  • Ability to handle customer interactions with diplomacy and tact.
  • Confidence in communicating with clients over the phone.

Work Schedule: This is a permanent position with a standard office schedule, offering an early finish on Fridays.

Benefits: The successful candidate will enjoy a range of benefits, including:

  • Complimentary parking and modern office facilities.
  • Flexible holiday booking options.
  • Incentive programs and rewards.
  • Special birthday vouchers.

If you are an organized and proactive individual looking to advance your career in a dynamic environment, we encourage you to consider this opportunity.



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