Customer Service Specialist

6 days ago

Poole, Poole, United Kingdom Decathlon Full time

About Decathlon

Decathlon is a global sporting goods retailer committed to making sport accessible to everyone. We offer a wide range of high-quality products at affordable prices, and we're passionate about helping people achieve their sporting goals.

Customer Service Specialist - Sports Enthusiast

Do you have a passion for sports and a desire to help others? Are you a natural problem solver with excellent communication skills? If so, this could be the perfect role for you

Your Responsibilities:
  • Customer Service Excellence: Share your knowledge and enthusiasm for sports with customers, providing expert advice on products and helping them find the right gear for their needs.
  • Product Expertise: Through hands-on training, you'll become a product specialist, able to confidently guide customers on technical aspects and features.
  • Omnichannel Retail Experience: Assist customers both in-store and online, ensuring a seamless shopping experience across all channels.
  • Merchandising Mastery: Contribute to creating an inviting and organized store environment by managing stock levels, pricing, and product displays.
  • Teamwork Makes the Dream Work: Collaborate effectively with your fellow team members to provide exceptional customer service and achieve shared goals.
Who We're Looking For:
  • A genuine sports enthusiast with a passion for sharing your knowledge.
  • A people-person who thrives on providing outstanding customer experiences.
  • A problem solver with strong communication and interpersonal skills.
  • A team player who is dedicated to working collaboratively towards common objectives.
What We Offer:

At Decathlon, we believe in investing in our employees and creating a rewarding work environment. Here's what you can expect:

  • Career Growth Opportunities: Chart your own path within the company, with opportunities for advancement based on your skills and aspirations.
  • Profit Sharing Scheme: Be part of our success We share our profits with our employees, recognizing their contributions to our growth.
  • Team-Oriented Culture: Enjoy a supportive and collaborative work environment where you can connect with like-minded individuals who share your passion for sports.
  • Quarterly Bonus Scheme: Be rewarded for your hard work and dedication with performance-based bonuses.
  • Competitive Compensation and Benefits: We offer fair pay and comprehensive benefits packages to ensure our employees are valued and supported.
  • Employee Discounts: Enjoy significant discounts on Decathlon products, allowing you to gear up for your favorite activities at a great value.

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