Customer Service Representative

2 months ago


Poole, Poole, United Kingdom RNLI Full time

About RNLI

RNLI is a leading maritime charity dedicated to saving lives at sea. Our mission is to provide a world-class lifesaving service, and we're committed to making a difference in the lives of those we serve.

About the Role

We're seeking a highly skilled Customer Service Representative to join our team as a Supporter Experience Officer. In this role, you will be responsible for:

  • Providing exceptional customer service to RNLI supporters and enquirers, building strong relationships and ensuring a positive experience.
  • Maintaining a working knowledge of our processes and systems, using this expertise to deliver support in a fast-paced environment.
  • Responding to supporter inquiries in a professional, speedy, and appropriate manner, providing a high level of service and ensuring a positive outcome.
  • Meeting engagement and stewardship targets, delivering against performance indicators and service level agreements.

About You

To be successful in this role, you will have a background in customer service, excellent communication skills, and a positive attitude. You will also have experience working in a pressurized and varied environment, with a proactive team approach and attention to detail.

We're looking for someone who is passionate about fundraising and customer service, with a strong desire to make a difference in the lives of others. If you have a proven track record of delivering excellent customer service, with a focus on building strong relationships and achieving targets, we'd love to hear from you.



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