Customer Service Representative

7 days ago


Poole, Poole, United Kingdom Halfords Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.

Key Responsibilities:

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Offer expert advice on our products, including car parts, technology, and cycle repair services.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Participate in ongoing training and development to enhance product knowledge and sales skills.

Requirements:

  • Previous experience in a retail sales environment, preferably in the motoring or cycling industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proactive approach to problem-solving and a willingness to learn and adapt to new situations.
  • Availability to work a flexible schedule, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package, including a 25% discount on most products in our retail stores and online.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to ongoing training and development programs to enhance product knowledge and sales skills.

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services, with a strong focus on customer service and expert advice. We are committed to providing our customers with the best possible experience, and we are seeking like-minded individuals to join our team.



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