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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced After Sales Advisor to join our team at Platinum Recruitment Consultancy. As an After Sales Advisor, you will play a crucial role in providing exceptional customer service to our clients by efficiently managing vehicle bookings, repairs, and customer communication.
Key Responsibilities:
- Schedule and Coordinate Vehicle Appointments: Ensure timely and efficient scheduling of vehicle appointments and repairs, minimizing delays and maximizing customer satisfaction.
- Provide Accurate Cost Estimates: Clearly communicate cost estimates for repairs to customers, ensuring transparency and trust in our services.
- Effective Customer Communication: Maintain open and regular communication with customers throughout the repair process, addressing their concerns and queries promptly.
- Handle Customer Inquiries and Complaints: Respond professionally and promptly to customer inquiries and complaints, resolving issues in a fair and timely manner.
- Service Documentation and Record-Keeping: Accurately update customer and vehicle history records, ensuring compliance with company standards and regulatory requirements.
- Warranty and Compliance: Ensure all warranty work is documented and completed according to company standards, maintaining high levels of customer satisfaction and trust.
- Efficient Work Flow: Collaborate with technicians to ensure efficient work flow and timely repairs, minimizing delays and maximizing productivity.
- Parts and Equipment Management: Arrange for parts and equipment as needed, ensuring timely delivery and minimizing disruptions to the repair process.
Person Specification:
- Strong Customer Service Skills: Proven ability to provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty.
- Excellent Communication and Interpersonal Skills: Effective communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Organizational and Time Management Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Attention to Detail: High level of attention to detail, ensuring accuracy and precision in all aspects of the job.
- Computer Literacy: Proficiency in relevant computer systems, with the ability to learn new systems and technologies quickly.
- Previous Experience: Previous experience in the automotive industry is highly desirable, with a strong understanding of vehicle repair and maintenance processes.
- Full UK Driving Licence: Must hold a full UK driving licence, with a clean driving record.
