Assistant Spa Manager

6 days ago


London, Greater London, United Kingdom Park Plaza Full time

About the Role:

We are seeking a highly skilled and experienced Assistant Spa Manager to join our team at Park Plaza. As a key member of our spa operations team, you will be responsible for overseeing the day-to-day management of our luxurious spa and gym facilities.

Key Responsibilities:

  • Manage the spa team, ensuring the smooth operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room, and gym.
  • Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices.
  • Have motivation, energy, and attention to detail at the forefront of everything you do.
  • Ensure an organized, impeccably clean, and well-presented environment from your team, including the pool areas.
  • Work with our brand partner to ensure our spa offering is coherent and creative.
  • Be business-minded, understand your P&L, maximize revenue opportunities, control costs to optimize overall profitability, and implement quality controls.
  • A capacity for hard work, natural ability to get on with people, and a passion for high-quality spa experience are a must.
  • Create a warm and welcoming atmosphere, address guest concerns or complaints promptly, and continuously seek ways to enhance the spa experience for our guests and implement improvements accordingly.
  • Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff, fostering a positive and collaborative work environment.
  • Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.

What We Offer:

  • Salary: Competitive plus commission
  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme – up to £750
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Rota given 2 weeks in advance
  • Departmental productivity & service incentive scheme
  • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

Requirements:

  • Proven experience as an Assistant Spa Manager or similar role
  • Strong leadership and interpersonal skills
  • Excellent customer service skills
  • In-depth knowledge of spa operations, including spa therapies, products, and equipment.
  • Strong people management skills

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