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Assistant Spa Manager

2 months ago

London, Greater London, United Kingdom Park Plaza Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant Spa Manager to join our team at Park Plaza. As a key member of our spa operations team, you will be responsible for overseeing the day-to-day operations of our luxurious spa and gym facilities.

Key Responsibilities:

  • Manage the Spa Team: Lead and motivate a team of spa professionals, including therapists, receptionists, and support staff, to deliver exceptional customer service and maintain a high level of operational efficiency.
  • Spa Operations: Oversee the upkeep and maintenance of spa facilities, including treatment rooms, swimming pool, sauna, steam room, and gym, ensuring a clean, hygienic, and safe environment for guests and staff.
  • Customer Service: Create a warm and welcoming atmosphere, address guest concerns or complaints promptly, and continuously seek ways to enhance the spa experience for our guests.
  • Business Acumen: Analyze financial data, identify revenue opportunities, and implement cost-control measures to optimize overall profitability.
  • Recruitment and Training: Recruit, train, and develop a skilled team of spa professionals, fostering a positive and collaborative work environment.
  • Compliance: Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.

What We Offer:

  • Competitive Salary: A competitive salary, plus commission, reflecting your skills and experience.
  • Benefits Package: A comprehensive benefits package, including heavily discounted hotel rates, F&B discounts, holiday entitlement, and access to employee assistance programs.
  • Professional Development: Opportunities for professional growth and development, including training and career advancement.

Requirements:

  • Experience: Proven experience as an Assistant Spa Manager or similar role, with a strong background in spa operations and customer service.
  • Leadership Skills: Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Business Acumen: In-depth knowledge of spa operations, including spa therapies, products, and equipment, with a strong understanding of business principles and financial management.