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Spa Operations Manager

1 month ago

London, Greater London, United Kingdom Park Plaza Full time
Unlock Your Potential as an Assistant Spa Manager at Park Plaza

Are you a spa professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and leading a team of skilled spa professionals? Look no further than Park Plaza, where we're committed to creating memorable moments for our guests.

As our Assistant Spa Manager, you'll be responsible for overseeing the day-to-day operations of our luxurious spa and gym facilities. This is a fantastic opportunity to develop your leadership skills, work with a talented team, and contribute to the success of our award-winning hotel.

Key Responsibilities:

  • Manage the spa team, ensuring the smooth operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room, and gym.
  • Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required.
  • Work with our brand partner to ensure our spa offering is coherent and creative.
  • Be business-minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability, and implement quality controls.
  • Create a warm and welcoming atmosphere, address guest concerns or complaints promptly, and continuously seek ways to enhance the spa experience for our guests.
  • Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff, fostering a positive and collaborative work environment.
  • Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.

What We're Looking For:

  • Proven experience as an Assistant Spa Manager or similar role.
  • Strong leadership and interpersonal skills.
  • Excellent customer service skills.
  • In-depth knowledge of spa operations, including spa therapies, products, and equipment.
  • Strong people management skills.

At Park Plaza, we're committed to creating memorable moments for our guests. If you're a motivated and experienced spa professional looking for a new challenge, we'd love to hear from you.