Spa Operations Manager

3 weeks ago


London, Greater London, United Kingdom Park Plaza Westminster Bridge London Full time
Assistant Spa Manager

Join Park Plaza Westminster Bridge London as an Assistant Spa Manager and be part of a team that creates memorable moments for our guests. As a key member of our spa team, you will be responsible for overseeing the operations of our luxurious spa and gym facilities.

Key Responsibilities:
  • Manage the spa team to ensure smooth day-to-day operations of all spa facilities, including treatment rooms, swimming pool, sauna, steam room, and gym.
  • Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices.
  • Work with our brand partner to ensure our spa offering is coherent and creative.
  • Be business-minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability, and implement quality controls.
  • Create a warm and welcoming atmosphere, address guest concerns or complaints promptly, and continuously seek ways to enhance the spa experience for our guests.
  • Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff, fostering a positive and collaborative work environment.
  • Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.
Requirements:
  • Proven experience as an Assistant Spa Manager or similar role.
  • Strong leadership and interpersonal skills.
  • Excellent customer service skills.
  • In-depth knowledge of spa operations, including spa therapies, products, and equipment.
  • Strong people management skills.

Park Plaza Westminster Bridge London is a renowned hotel that caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities. We offer award-winning restaurants and bars, and our team is passionate about creating memorable moments for our guests. If you are a motivated and experienced spa professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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