Spa Operations Manager

3 weeks ago

London, Greater London, United Kingdom The Hut Group Full time
Job Title: Spa Operations Manager - South

We are seeking an experienced Spa Operations Manager to join our team at ESPA. As a key member of our operations team, you will be responsible for managing a portfolio of spas within the UK Spa Division.

Key Responsibilities:
  • Manage spas on site with hands-on support during regular visits, guiding the Spa Manager, developing the team, implementing new initiatives, and liaising with all key hotel representatives.
  • Learn, conduct, and adhere to all ESPA management systems, including mystery shopping, auditing, marketing plans, annual business reviews, and action plans.
  • Ensure the guest's Spa experience remains at the highest ESPA standard by consistently checking and auditing all areas of the customer journey.
  • Develop and monitor the success of wellbeing programmes to meet the lifestyle aspirations of the Spa guests and members, including development of the Spa fitness team.
  • Monitor and analyse Spa membership system, sales systems, to assist the Spa in achieving membership budgets.
Requirements:
  • Proven experience in spa operations management, preferably within the hospitality industry.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with hotel representatives and other stakeholders.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Knowledge of spa software systems and ability to learn new systems quickly.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Collaborative and dynamic work environment.
  • Access to state-of-the-art facilities and equipment.
  • Enhanced leave and flexible working arrangements.

We are an equal opportunities employer and welcome applications from all sections of the community. If you are a motivated and experienced Spa Operations Manager looking for a new challenge, please apply today.

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