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Customer Service Coordinator

2 months ago


Cambridge, Cambridgeshire, United Kingdom The One Group Full time
{"h1": "Customer Service Administrator Role", "p": "We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at The One Group. As a key member of our customer service team, you will be responsible for processing customer orders, managing logistics, and ensuring timely deliveries.

Your primary focus will be on administrative tasks, requiring strong Excel skills and numeracy. You will work closely with our supply team and liaise with customers, hauliers, and other third parties to resolve queries and issues.

In addition to your administrative duties, you will assist with European customer orders, create and document standard operating procedures, and work on project tasks as required.

As a hybrid worker, you will split your time between our office in Duxford and working from home.

If you have an interest in the drinks industry or previous experience, this role would be an excellent opportunity to develop your skills and knowledge.

We offer a competitive salary of £30-35K, excellent benefits, and product discounts.

If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.", "h2": "Key Responsibilities", "ul": ["Process customer orders and manage logistics", "Ensure timely deliveries and resolve customer queries", "Work closely with the supply team and liaise with customers and hauliers", "Create and document standard operating procedures", "Assist with European customer orders and project tasks"]}