Content Developer

7 days ago

Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time
About the Role:

We are seeking a skilled Content Developer/Process Documentation Specialist to join our team at Tech Brand Staffing LLC. As a Content Developer/Process Documentation Specialist, you will be responsible for developing creative and engaging content for various operational areas. This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation.

Key Responsibilities:
  • Develop and manage comprehensive documentation, including standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
  • Collaborate with business owners and frontline staff to understand business needs and translate these into clear, actionable content.
  • Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
  • Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
  • Develop and maintain a standard operating procedure framework to support consistent and effective content development.
  • Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
  • Stay up to date on operational changes and ensure all content is current and relevant.
  • Create and schedule process reminders, distribute process changes, and other time-sensitive information via internal communication channels.
  • Respond to content creation requests, delivering high-quality material within tight deadlines.
Requirements:
  • Bachelor's degree in English, Communications, Technical Writing, or a related field.
  • Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
  • Proficient in Microsoft Office Suite, Teams, and Canva.
  • Strong writing and editing skills with a keen eye for detail.
  • Ability to understand and translate technical information into clear, concise documentation.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
Preferred Qualifications:
  • Experience in the utility industry, particularly in water and gas operations.
  • Familiarity with modern software applications used in content creation and distribution.
  • Experience writing process and procedures for customer service or a call center.
  • Experience writing process and procedures for government or federal regulations.
  • Preference for candidates with their own toolkit of authoring and content creation tools.

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