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Content Developer

2 months ago

Richmond, Greater London, United Kingdom Tech Brand Staffing LLC Full time
Job Description

We are seeking a skilled Content Developer to join our team at Tech Brand Staffing LLC. As a Content Developer, you will be responsible for creating and managing comprehensive documentation, including standard operating procedures, job aids, FAQs, newsletters, and other relevant content for employee consumption.

Key Responsibilities:
  • Content Development: Create and manage detailed documentation, such as standard operating procedures, job aids, FAQs, and other relevant content for employee consumption.
  • Collaboration: Meet with business owners and frontline staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
  • Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
  • Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
  • Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
  • Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
  • Content on Demand: Respond to urgent content creation requests, delivering high-quality material within tight deadlines.
Requirements:
  • Bachelor's Degree: Bachelor's degree in English, Communications, Technical Writing, or a related field.
  • Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
  • Skills: Proficient in Microsoft Office Suite, Teams, and Canva. Strong writing and editing skills with a keen eye for detail. Ability to understand and translate technical information into clear, concise documentation. Excellent communication and interpersonal skills. Ability to work independently and manage multiple projects simultaneously. High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
Preferred Qualifications:
  • Utility Industry Experience: Experience in the utility industry, particularly in water and gas operations.
  • Modern Software Applications: Familiarity with modern software applications used in content creation and distribution.
  • Customer Service Experience: Experience writing process and procedures for customer service or a call center.
  • Government Regulations Experience: Experience writing process and procedures for government or federal regulations.
  • Authoring Tools: Prefer candidate to have their own toolkit of authoring and content creation tools.