RIC - Technical Content Specialist

4 weeks ago

Richmond, Greater London, United Kingdom Fedtec Full time

FedTec Overview:

FedTec is a Woman-Owned Small Business with a mission-driven team based in Reston, VA. We are not just a company; we are a collective of innovative thinkers who recognize the significance of transformation. Our steadfast dedication to cutting-edge technology and progressive methodologies empowers government entities to achieve their objectives through our expertise in Digital Transformation and Cyber Security. Our approach is anchored in comprehensive consulting and a unique hands-on mission experience, all aimed at enabling our clients, their agencies, and every American to prosper. We prioritize building meaningful and enduring relationships to address evolving needs and foster growth.

About the Opportunity:
FedTec is seeking to recruit a Process/Content Specialist for the Customer Service Division of DPU to craft creative and engaging materials across various operational domains. This encompasses job aids, process reminders, procedural checklists, FAQs, operating procedures, and other pertinent documentation. The ideal candidate will demonstrate proficiency in the Microsoft Suite, Teams, and possess a repertoire of modern software tools to enhance content creation and dissemination.

Position: Process/Content Specialist
Responsibilities:

  • Content Development: Generate and oversee comprehensive documentation, including standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant materials for employee utilization.
  • Collaboration: Engage with business leaders and frontline personnel to comprehend business requirements and translate these into clear, actionable content. Collaborate closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
  • Editing and Quality Control: Revise existing content to ensure voice, grammar, and style are in accordance with established branding and style guidelines.
  • Framework Development: Establish and maintain a standard operating procedure framework to support consistent and effective content development.
  • Regular Updates: Conduct daily, weekly, and monthly reviews and updates to ensure all content remains current and relevant.
  • Updates and Maintenance: Stay informed on operational changes and ensure all content is up-to-date. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams across multiple division channels.
  • Content on Demand: Address urgent content creation requests, delivering high-quality materials within tight timelines.

Qualifications:

  • Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
  • Experience: Minimum of 3 years in technical writing, content creation, or a similar role within a utility or operations environment.

Skills:

  • Proficient in Microsoft Office Suite, Teams, and Canva.
  • Strong writing and editing capabilities with meticulous attention to detail.
  • Ability to interpret and translate technical information into clear, concise documentation.
  • Excellent communication and interpersonal skills.
  • Capacity to work independently and manage multiple projects simultaneously.
  • High level of technological competence, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications:

  • Experience in the utility sector, particularly in water and gas operations.
  • Familiarity with contemporary software applications utilized in content creation and distribution.
  • Experience in drafting processes and procedures for customer service or call center operations.
  • Experience in writing processes and procedures for government or federal regulations.

When You Join FedTec: You become part of a family. We take pride in our work and the genuine, transparent relationships we cultivate with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team.

Just as you would for your own family, we prioritize your safety, health, and happiness. That’s why we’ve established the FedTec Total Well-Being program, offering benefits such as:

  • Comprehensive medical, dental, and vision plans, including Telehealth and virtual care programs.
  • Generous paid time off for relaxation and rejuvenation.
  • Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage.
  • Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
  • Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
  • The FedTec Fit Program features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

At FedTec, we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran, and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

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