Content Developer

7 days ago

Richmond, Greater London, United Kingdom Fedtec Full time

About the Opportunity:

FedTec, a leading provider of innovative solutions, is seeking a skilled Content Developer to join its Customer Service Division. As a key member of the team, you will be responsible for creating and managing comprehensive documentation, including standard operating procedures, job aids, FAQs, and other relevant content.

Responsibilities:

  • Content Creation: Develop and maintain high-quality documentation, ensuring consistency and accuracy in messaging, branding, and style.
  • Collaboration: Work closely with business owners, frontline staff, and internal stakeholders to understand business needs and translate them into clear, actionable content.
  • Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
  • Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
  • Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
  • Updates and Maintenance: Stay up-to-date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
  • Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.

Qualifications:

  • Education: Bachelor's degree in English, Communications, Technical Writing, or a related field.
  • Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.

Skills:

  • Proficient in Microsoft Office Suite, Teams, and Canva.
  • Strong writing and editing skills with a keen eye for detail.
  • Ability to understand and translate technical information into clear, concise documentation.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.

Preferred Qualifications:

  • Experience in the utility industry, particularly in water and gas operations.
  • Familiarity with modern software applications used in content creation and distribution.
  • Experience writing processes and procedures for customer service or a call center.
  • Experience writing processes and procedures for government or federal regulation.

About FedTec:

FedTec is a woman-owned small business with headquarters in Reston, VA. We are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation and Cyber Security.

Benefits:

  • Comprehensive medical, dental, and vision plans.
  • Generous paid time off for relaxation and rejuvenation.
  • Financial security through 401(k) company-paid short and long-term disability, life insurance, and additional voluntary coverage.
  • Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services.
  • Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs.
  • Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals.

Equal Opportunity Employer:

FedTec is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran, and we maintain a drug-free workplace to ensure a safe and healthy environment for all.

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