Operations Team Lead
6 days ago
Job Title: Service Centre Manager
Location: Essex
Job Type: Full-time
Salary: £45,000 - £50,000 + bonus
About the Company: Gi Group is proud to be working in partnership with a world-renowned safety company that manufactures and services safety equipment used on the frontline, saving lives daily.
Job Role:
We are seeking a dynamic leader who thrives on fostering collaboration and driving results to lead a high-performing team working within the safety industry.
Key Responsibilities:
- Performance Targets: Ensure achievement of prescribed service levels, KPIs, and budgeted targets both internally and externally with customers.
- Process Improvement: Analyse internal procedures to identify opportunities for improvement and cost reduction.
- Strategic Planning: Contribute to strategic planning for the department and set team objectives accordingly.
- Staffing and Scheduling: Organize and plan work schedules based on staffing levels to maintain smooth operations.
- Escalation Point: Act as a point of escalation for queries and complaints from both internal and external stakeholders.
- Helpdesk Support: Be accountable for providing necessary support within the helpdesk functions.
- Audits and Controls: Implement audits and controls across the team to maintain quality and compliance.
- Team Development: Develop, coach, mentor, and collaborate with team members to meet operational needs.
Desirable Experience:
- Demonstrate strong leadership and team management skills, including effective delegation, decision-making, coaching, and people development.
- Experienced in data information handling and skilled in analytical decision-making.
- Possess a strong coaching technique, fostering growth and performance improvement.
- Committed to developing a safety-focused culture within the team.
- Approaches planning activities with a well-organized and systematic mindset.
Requirements:
- Strong leadership and team management skills.
- Experience in data information handling and analytical decision-making.
- Strong coaching technique and ability to foster growth and performance improvement.
- Commitment to developing a safety-focused culture.
- Well-organized and systematic approach to planning.
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