Audio Technology Specialist

1 week ago


Nottingham, Nottingham, United Kingdom The Audio Programmer Full time
Technical Customer Support Engineer

Join The Audio Programmer as a Technical Customer Support Engineer and take advantage of a stable long-term opportunity to develop your skills in audio technology and customer support.

You will be the first point of contact for new and existing B2B customers, providing both pre- and post-sales support to help them get the best from their audio systems. As part of the technical support team, you will work with commercial customers to resolve technical issues and provide expert advice on audio technology.

The company provides specialist equipment, and you will receive full training on its use. However, they are looking for someone with a strong background in audio technology and a good understanding of how audio signals and systems work, particularly networked audio.

Key Responsibilities

  • Providing technical support to customers via phone, email, and web chat
  • Resolving technical issues and providing expert advice on audio technology
  • Working with commercial customers to help them get the best from their audio systems
  • Collaborating with the technical support team to resolve complex technical issues
  • Providing training and support to customers on the use of specialist equipment

Requirements

  • Strong understanding of audio technology and experience using audio hardware and software
  • Excellent communication and interpersonal skills
  • Good written communication skills with attention to detail
  • Methodical approach with good trouble-shooting skills
  • Background in customer or IT support (or both)
  • Knowledge of networked audio and AV systems
  • Basic electronics knowledge
  • CAD skills


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