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Audio Support Specialist

3 months ago

Nottingham, Nottingham, United Kingdom The Audio Programmer Full time
Audio Support Specialist
Technology & Electronics
Remote
Competitive Benefits

As a key member of our technical support team at The Audio Programmer, the Audio Support Specialist role is perfect for individuals with a background in AV technology or sound engineering seeking a stable and rewarding career.

In this position, you will serve as the primary contact for our B2B clients, assisting them through various communication channels including phone, email, and web chat. Your ability to communicate effectively and build rapport with clients will be essential in providing exceptional service.

Your responsibilities will encompass both pre-sales and post-sales support, ensuring that our commercial customers maximize their experience with our audio solutions.

While we provide comprehensive training on our specialized equipment, we are looking for candidates who already possess a solid understanding of audio technology, particularly in relation to networked audio systems.

This role offers excellent long-term career development opportunities within our team and across the broader organization, making it an ideal fit for those with a background in sound or AV engineering who are seeking a more secure and stable work environment.

Key Qualifications
  • Proficient understanding of audio technology with practical experience in audio hardware and software.
  • Strong communication skills, with a passion for delivering high-quality customer service.
  • Excellent written communication abilities and attention to detail.
  • Methodical problem-solving skills with a focus on troubleshooting.
  • Experience in customer support or IT support.
  • Familiarity with networked audio systems.
  • Solid understanding of AV systems.
  • Basic knowledge of electronics.
  • Experience with CAD software.


Join us at The Audio Programmer and contribute to a dynamic team dedicated to excellence in audio technology support.