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Audio Support Specialist

3 months ago

Nottingham, Nottingham, United Kingdom The Audio Programmer Full time
Audio Support Specialist
Company: The Audio Programmer

We are seeking an enthusiastic Audio Support Specialist to join our dedicated team. This position is perfect for individuals with a background in AV technology or sound engineering who are looking for a stable and rewarding career.

As the primary point of contact for our B2B clients, you will engage with customers through various communication channels, including phone, email, and web chat. Your ability to communicate effectively and build rapport with clients will be essential in this role.

Key Responsibilities:
  • Provide comprehensive pre-sales and post-sales support to commercial clients, ensuring they maximize the potential of their audio systems.
  • Utilize your knowledge of audio technology to assist customers with inquiries and troubleshooting.
  • Receive in-depth training on our specialized equipment to enhance your technical expertise.

Ideal Candidate:
  • Possesses a solid understanding of audio technology, with hands-on experience in audio hardware and software.
  • Exhibits strong communication skills and a commitment to delivering exceptional customer service.
  • Demonstrates attention to detail in written communication.
  • Adopts a methodical approach to problem-solving with effective troubleshooting abilities.
  • Has a background in customer support or IT support, with knowledge of networked audio systems.
  • Holds a basic understanding of electronics and CAD.


This role offers excellent long-term development opportunities within our team and across the organization, making it an ideal fit for those seeking stability and regular hours in their career.