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Audio Technology Specialist

2 months ago

Nottingham, Nottingham, United Kingdom The Audio Programmer Full time
Technical Customer Support Engineer

Are you a skilled AV Technician or Sound Engineer looking for a stable long-term opportunity? We're seeking a Technical Customer Support Engineer to join our team at The Audio Programmer.

As the first point of contact for new and existing B2B customers, you'll provide exceptional support via phone, email, and web chat. Your technical expertise and excellent communication skills will help you resolve customer issues and provide presales and postsales support.

We're looking for someone with a strong understanding of audio technology, including audio hardware and software, and experience with networked audio. You'll receive comprehensive training on our specialist equipment, but we'd prefer someone with a background in audio technology and a methodical approach to troubleshooting.

Our company offers great long-term development opportunities, and this role is ideal for someone looking for a stable and secure position with regular hours. If you're a motivated and detail-oriented individual with a passion for audio technology, we'd love to hear from you.

Requirements
  • Strong understanding of audio technology and audio signal systems
  • Excellent communication and customer service skills
  • Methodical approach to troubleshooting and problem-solving
  • Background in customer or IT support
  • Knowledge of networked audio and AV systems
  • Basic electronics knowledge
  • CAD skills