Project Support Specialist
3 weeks ago
About Redcentric
Redcentric is a prominent managed service provider, offering a comprehensive range of solutions in Connectivity, Cloud, and Collaboration. Our services are designed and executed by our skilled teams utilizing our substantial UK-based infrastructure.
Role Summary:
The Project Coordinator plays a crucial role in facilitating the support functions essential for effective project and program execution. This position is responsible for daily administrative project assistance, data management, and reporting as required by project teams and managers. You will be an integral part of the project delivery process.
Key Responsibilities:
- Client Satisfaction: Ensure the precise execution of project support processes to enable project teams to meet client expectations, fostering trust and reliability.
- Project Administration: Manage configuration item creation, work order updates, and maintain core business applications for project managers and teams. Assist in evaluating and improving business processes.
- Initiation & Planning: Collaborate with sales teams to gather necessary information for order completion and oversee timely shipping duties to ensure successful product delivery.
- Communication: Update internal systems and third-party tools promptly to facilitate operational efficiency. Assist team members in processing client requests accurately.
- Data Management & Reporting: Generate standard weekly and monthly reports, collaborating with stakeholders to create ad-hoc reports as needed.
- Workplace Wellbeing: Assess workload risks and provide support to colleagues during challenging times.
- Personal Growth & Innovation: Identify opportunities for personal development and contribute to broader business initiatives.
The ideal candidate will possess the following skills and attributes:
- Exceptional verbal communication skills for effective interaction at all organizational levels.
- Strong customer service orientation.
- Professional demeanor with a positive and approachable attitude.
- Self-motivated and capable of thriving in a fast-paced environment.
- Ability to prioritize tasks effectively under pressure.
- Commitment to delivering high-quality results.
- Meticulous attention to detail and strong organizational skills.
- Proficiency in Office 365 applications, particularly Planner.
- Experience in data entry and management, with familiarity in reporting tools.
Standard working hours are Monday to Thursday from 9:00 AM to 5:30 PM and Friday from 9:00 AM to 3:30 PM, including a one-hour lunch break. Flexibility may be required based on role demands.
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