IT Support Specialist
3 weeks ago
IT Support Specialist
Permanent, Part Time (12 Hours) - Remote
Sellick Partnership is currently collaborating with a remarkable charitable organization in search of a part-time IT Support Specialist to enhance their technology operations.
This role is ideal for individuals seeking to work two days a week while engaging with a diverse array of IT software and hardware solutions.
Key Responsibilities of the IT Support Specialist:
- Managing the procurement, configuration, and distribution of laptops for new hires and existing staff, including the secure disposal of outdated devices.
- Providing direct support, both remotely and on-site, to approximately 65 users with various laptop configurations, as well as overseeing the management of over 130 mobile devices and dongles.
- Ensuring timely updates for all software not managed by external vendors, including regular patching (such as MS365 monthly updates and ad hoc operating system and browser updates) and troubleshooting issues as they arise.
- Maintaining comprehensive asset registers, proactively identifying hardware or software nearing the end of its lifecycle, and implementing necessary upgrades or replacements.
- Collaborating closely with an IT service provider to guarantee that all delivered services are appropriate, timely, and of high quality, including ongoing licensing, helpdesk support, and remediation efforts.
- Engaging with hardware and mobile service providers to oversee contract evaluations and equipment procurement.
- Addressing cybersecurity-related inquiries and contributing to bid responses as needed.
- Reviewing and refining ICT-related policies and procedures, making recommendations for enhancements to ensure the longevity and effectiveness of our systems.
- Analyzing all ICT provisions to ensure cost efficiency while identifying opportunities to reduce expenses without compromising functionality or cybersecurity standards.
Sellick Partnership is committed to fostering an inclusive and accessible recruitment process, welcoming applications from candidates of diverse backgrounds and experiences.
Please be aware that our job postings utilize years of experience, hourly rates, and salary ranges solely as guidelines, and we evaluate applications based on the skills and experience demonstrated in the CV.
For details on how your personal information may be utilized by Sellick Partnership, please refer to our data processing notice available on our website.
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