Golf Concierge Assistant
7 days ago
We are a leading golf business providing premium golf-related services to our valued members. Our company operates an intensive schedule of private and public events, a partner club program, and a golf concierge service. We have established relationships with golf clubs, golf and lifestyle brands, and our members. Our goal is to provide exceptional customer experiences and forge strong relationships with our members and partners.
Job OverviewYou will be the customer-facing representative of our member's concierge service. This role is focused on delivering exceptional customer service and building strong relationships with our members and partner golf clubs.
Key Responsibilities- Monitor and respond to all concierge requests in a timely manner
- Manage tee time bookings using our corporate memberships
- Invoice members for their tee time bookings when necessary
- Monitor and ensure timely payment of invoices
- Deal with tee-time enquiries and add them to our main APP system
- Report any anomalies discovered on the MASHIE App to the app development team
- Work with other team members to enhance the overall customer experience
- Maintain a document of current processes and contribute to the improvement of these procedures
- Maintain a resolution and escalation process for issues in this area of the business
- A minimum of 1 year's experience working in the golf industry or in a concierge role
- A good understanding of golf, its rules, playing formats, and etiquette
- Proficient user of Microsoft packages (Excel, Outlook, Word)
- Basic working knowledge of Xero is preferable, but not essential
- Exceptional customer service skills
- Ability to work to strict timelines and take responsibility
- Self-motivated, professional, and able to work efficiently alone or within a small team
- Confident in written and telephone communications
- A full, clean driving license and own transport
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