Cafe & Bar Assistant

6 months ago


Cheltenham, United Kingdom Flynn's on the Hill Full time

Flynn's on the Hill (Cleeve Hill Golf Club)

**Job Title** Bar & Restaurant Assistant

**Section **Front of House

**Reports to **Bar and Restaurant Manager/Assistant Manager

**Directly supervises **N/A

**Indirectly supervises **N/A

**Location **Clubhouse

**Salary **TBC

**Hours of work **Various

**Main Purpose of Job**

Cleeve Hill Golf Club (CHGC) has over 130 years of history providing a unique golfing experience to Members and visitors alike. With input provided by both Old Tom Morris and Dr Alister MacKenzie the course represents a true test of golf in a traditional style. The future of the Club is bright and it will undoubtedly continue to evolve into a popular destination for golfers from across the world, whilst embracing the many other users of Cleeve Common and the Cotswold Way.

This role has an emphasis on ‘people’ (Members, Visitors and other Club employees) and as the Front of House
Assistant, you will seek to maintain and enhance this reputation by seeking to build a strong relationship with those you come into contact with. We are looking for an enthusiastic individual to join the Team and to help deliver a high standard of customer experience.

**Key Responsibilities**

▪ Carry out all duty’s requisite to the daily running of the Bar and Front of House areas
▪ Interact with the Members and Visitors to the Club and ensuring that high standards of customer service are constantly maintained
▪ Deal with the Members/Guests/Suppliers/Team Members in a professional and courteous manner at all times
▪ Assisting with the food service operation directed by your line manager
▪ Preparing alcoholic, non-alcoholic and hot drinks for customers
▪ Assessing customers’ needs and preferences and making recommendations
▪ Restocking of bar supplies
▪ Ensure that all bar equipment is used appropriately and maintained to the highest standard
▪ Keep all front of house areas clean and tidy at all times; including the bar tops front and back and prompt clearance of tables
▪ Checking customers identification and confirming it meets legal drinking age
▪ Ensure all Health & Safety and Fire legislation is adhered to at all times

This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role.

**Requirements and Skills for the Role**

▪ Strong interpersonal skills with a confident personality and an ability to interact with people at all levels
▪ Passion for delivering exceptional customer service
▪ To be well presented and punctual at all times
▪ Computer literacy and experience of using EPOS systems
▪ Meticulous eye for detail and exceptional organisation skills
▪ Ability to multitask and work in a busy, fast paced and dynamic environment
▪ Ability to take initiative and a practical approach to problem solving
▪ Positive and flexible approach to work (weekend, evening and night-time work will be required)
▪ Passionate about customer service and the food and drinks industry

**Job Type**: Zero hours contract

Pay: £9.50-£11.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person


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