Bar Supervisor

6 months ago

Cheltenham, United Kingdom The Cheltenham Trust Full time

**Bar Supervisor**

Are you ready to be at the heart of a vibrant event programme, from festivals to classical concerts, weddings, banquets, and more?

Do you want to embark on an exciting adventure with our Bars Team, crafting unforgettable moments and experiences for our customers?

Here's why joining us is a perfect blend of excitement and community connection:

- Diverse Event Programme: Immerse yourself in a variety of events, from the vibrant energy of festivals to the sophisticated ambiance of classical concerts. Each day offers a chance to be part of something extraordinary.
- Passionate Team: Join a team that shares your passion for creating memorable moments. Together, we coordinate seamless bar experiences that add a touch of magic to weddings, banquets, and the diverse array of events hosted by The Cheltenham Trust.
- Variety in Venues: Experience the versatility of our venues - from open-air festivals to elegant banquet halls. Your workplace transforms with every event, providing an ever-evolving and exciting setting.
- Excellent Service Standards: Enhance your bartending and service skills to match the calibre of our events. As a vital part of our team, you'll contribute to delivering exceptional service, ensuring every guest leaves with a smile and a memorable experience.
- Community Connection: Go beyond being a bartender; be the heartbeat of celebrations Engage with diverse communities attending our events, create connections, and add to the joy and festivities of each occasion.

If you're ready to be a key player in the heart of events and contribute to creating memorable experiences, seize the opportunity Join The Cheltenham Trust Bars Team and let's raise the bar on what it means to be part of something truly special.

Pour Joy, Craft Memories, and Cheers to Extraordinary Experiences with Us

**Our Organisation**

The Cheltenham Trust is the lead provider of culture, heritage, leisure and sport in Cheltenham and we recognise that we need the right people with the right skills to help us achieve our vision, goals and further growth.

The Trust is an independent charity that manages five iconic and contemporary venues at the heart of Cheltenham including the Pittville Pump Room and Heritage Cafe, Cheltenham Town Hall and the Garden Bar, The Wilson Art Gallery and Museum, Leisure at Cheltenham, and the Prince of Wales stadium. We deliver a wide range of services and activities including hires and events, festivals and shows, exhibitions, leisure, cafes and in-house catering.

**Your role as a Bar Supervisor**

Reporting to the Bar Manager, you will lead our team members in running an efficient food and drink service to all our customers, inspiring them to always provide excellent customer service and maintain high standards.

As part of the trust team, you will also work closely with the events team, looking after our events bars and serving customer during show intervals, community or private events.

**Your responsibilities**
- You will lead our bar team during operational hours, ensuring exceptional service and a welcoming environment for all.
- You will play a key role in ensuring the team are trained and have the confidence to follow operational procedures such as opening and closing, cleaning tasks and line cleaning, promotional, product knowledge and upselling.
- You will be responsible for maintaining compliance with health and safety regulations to ensure everyone's well-being.
- You will ensure our venues are clean and presentable at all times, creating an inviting atmosphere for customers.
- You will work closely with the Bar Manager to complete administrative tasks such as stock control, ordering stock, creating rotas, managing team absences.
- You will share customer feedback and identifying improvement opportunities.
- You will work closely with the catering team to ensure the food and beverage service is coordinated well.

**What We're Looking For**:

- Previous experience working in catering and hospitality, ideally in a supervisory role, where you motivated and led your team.
- Extensive knowledge of bar products and cocktail making
- Ability to perform general cellar duties, such as changing kegs, cleaning lines
- Excellent communication and customer service skills.
- Knowledge of food and beverage operations and health and safety regulations.
- Attention to details, ensuring the venues are presentable.
- Ability to work flexible hours, including evenings and weekends.

**Our Offer**
- Permanent contract (40 hours per week to be worked Monday
- Sunday on a rolling rota)
- Salary £22,500, full time
- Some evening and weekend working depending on venue or events schedule.
- 22 days annual leave plus bank holidays
- Holiday purchase scheme
- Employee Assistance Programme
- Fantastic employee leisure membership discounts
- Staff discounts, including cafes and bars.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Schedule:

- Weekend availability

Wo

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