MASHIE Golf UK is a leading golf business providing exclusive golf-related benefits to its members. With an intensive private and public events schedule, a partner club program, and a golf concierge service, we cater to the needs of our discerning members. Our team is dedicated to delivering exceptional customer service and forging strong relationships with our members and partner golf clubs.

We are seeking a highly skilled and experienced Concierge Liaison to join our team. As the customer-facing representative of our member's concierge, you will be responsible for providing exceptional customer service, managing tee time bookings, and ensuring a seamless experience for our members.

• Monitor and respond to all concierge requests in a timely manner
• Manage tee time bookings using our corporate memberships
• Invoice members for their tee time bookings when necessary
• Monitor and follow up on invoices to ensure timely payment
• Deal with tee-time enquiries via phone or email, ensuring they are added to our main APP system
• Report any anomalies discovered on the MASHIE App to the app development team
• Work with other team members to enhance the overall customer experience
• Maintain a document of current processes and contribute to the improvement of these procedures
• Maintain a resolution and escalation process for issues in this area of the business

• Minimum 1 year's experience working within the golf industry or in a concierge role
• Good understanding of golf, the rules, playing formats, and etiquette of the game
• Proficient user of Microsoft packages (Excel/Outlook/Word)
• Basic working knowledge of Xero is preferable, but not essential
• Exceptional customer service skills
• Ability to work to strict timelines and take responsibility
• Enthusiastic and self-motivated with a problem-solving mind
• Great communication/presentation skills and ability to work efficiently alone or within a small team
• Self-motivated with good time management skills
• Confident in written and telephone communications
• Full, clean driving license and own transport

If you are a motivated and experienced professional looking to join a dynamic team, please submit your CV and a cover letter explaining why you would be a great fit for this role.