Customer Service Coordinator

2 weeks ago


NewtonleWillows, St. Helens, United Kingdom Speedy Hire Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our Customer Services Desk, you will play a vital role in delivering exceptional customer service to our existing and new customers, colleagues, and stakeholders across the business.

Key Responsibilities
  • Provide timely and accurate resolution of customer queries and complaints, ensuring a high level of customer satisfaction.
  • Communicate effectively with internal teams to ensure seamless resolution of customer issues and close the loop on customer requests.
  • Proactively identify opportunities to improve customer satisfaction and contribute to the development of process improvements for the department.
  • Manage and set up alerts for managers across the business to ensure timely and accurate resolution of customer queries.
  • Champion process improvements for the department and share knowledge and best practices with colleagues.
Requirements
  • Excellent listening skills and natural empathy.
  • Top-notch troubleshooting and problem-solving skills.
  • A genuine passion for customer service.
  • A professional telephone manner.
  • Resilience, understanding, and patience.
  • Good verbal, written, and communication skills.
  • Ability to work to targets and adapt to individual and operational change in a diverse and fast-paced organization.
  • High level of integrity and trust.
  • Positive attitude and driven behavior.
  • Accuracy.
  • Knowledge of Dynamics and Microsoft Office programs is desirable.
What We Offer
  • 26 days holiday (plus bank holidays).
  • Life assurance.
  • Pension Scheme.
  • Canteen facilities.
  • 95% discount across the Speedy brand.
  • Opportunities for training, development, and career progression.
  • Voluntary Health Cash Plan.
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers.
  • Green Commute Initiative: work scheme for cycling.
  • Vita.
  • Employee Assistance Program (EAP): offers free and confidential support and counseling to help you through matters such as wellbeing, divorce, legal, and financial management.
About Us

Speedy Hire is a leading provider of hire equipment and services, with a wide range of products and solutions to support businesses across various industries. We are committed to delivering exceptional customer service and building strong relationships with our customers, colleagues, and stakeholders.



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