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Operations Coordinator for Service Management

2 months ago


NewtonleWillows, St. Helens, United Kingdom Linaker Ltd Full time £26,000 - £28,000
Join Linaker Ltd

For over three decades, Linaker Ltd has been at the forefront of creating and maintaining customized business environments.

Our expertise lies in designing and managing distinctive spaces that cater to a diverse array of businesses nationwide. Our foundation is built on three fundamental principles: trust, reliability, and care.

We pride ourselves on being more than just a service provider; we are an integral part of our clients' operational framework, functioning as a cohesive extension of their team.

Role Overview

Located at our Newton-Le-Willows office, the Scheduling team is pivotal in ensuring we meet our contractual Service Level Agreements (SLAs), enabling us to exceed client expectations and foster essential relationships.

Your responsibilities will include:

  • Assisting in the scheduling and Customer Response Team (CRT) by overseeing and updating all Planned Preventative Maintenance (PPM) tasks within third-party Computer-Aided Facilities Management (CAFM) systems.
  • Transferring data, estimated times of arrival (ETAs), and documentation from our CAFM system into Elogbooks.
  • Supporting ad-hoc administrative tasks as required by the scheduling or CRT teams.
Key Responsibilities

In collaboration with the Helpdesk Manager, you will:

  • Enhance operational efficiency by analyzing current processes to implement continuous improvements in data quality and adherence to PPM labor delivery.
  • Develop system functionalities, including subcontractor applications, operational dashboards, reporting, energy capture, IoT, and smart meters.
  • Schedule all PPM labor within the CAFM system according to budgetary constraints, in alignment with PPM planners provided by Contract Managers for new, renewed, and canceled contracts.
  • Coordinate with specialized subcontractors to ensure timely completion of PPM tasks and ensure all documentation is uploaded into our systems within a 14-day timeframe.
Qualifications

The ideal candidate will possess:

  • Proficiency in IT and intermediate skills in Microsoft Office.
  • A solid understanding of CAFM and helpdesk operations.
  • Strong administrative capabilities and a collaborative spirit.
Compensation and Benefits

We offer a competitive starting salary ranging from £26,000 to £28,000 with annual pay reviews.

Additional benefits include:

  • 25 days of annual leave plus bank holidays.
  • Healthcare, life insurance, and medical insurance options available after a qualifying period.

We look forward to welcoming a dedicated individual to our team at Linaker Ltd.