Customer Service Representative

4 weeks ago


NewtonleWillows, St. Helens, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full time

At Speedy, we're the UK's leading hire provider, offering a wide range of tools, specialist hire equipment, plant, and support services to help our customers succeed.

The Customer Solutions Specialist plays a vital role in our operations, working on the front line of sales and customer service. Building strong relationships with our customers is key to success, as the Specialist coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.

As a Customer Solutions Specialist, you'll be based in our Customer Solutions office, working directly with other departments and areas of the business. On a day-to-day basis, you can expect to be desk-based within our Haydock office.

To succeed in this role, you'll need:

  • Strong organisational skills
  • Strong communication skills both verbally & written
  • Adaptability
  • Commitment to learn and develop
  • Previous experience working within the hire industry or similar sales or operational role
  • Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative, which is a huge step in realising our ambition of putting our People First.

Our benefits include:

  • 26 days holiday (plus bank holidays)
  • Life assurance
  • Pension Scheme
  • Canteen facilities
  • 95% discount across the Speedy brand
  • Opportunities for training, development and career progression
  • Voluntary Health Cash Plan
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers
  • Green Commute Initiative: Work scheme for cycling
  • Vita - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight, which enables a detailed understanding of the route to progression and growth within the Speedy Group. We're an equal opportunity employer, embracing diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.



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