Customer Service Representative

4 weeks ago


NewtonleWillows, St. Helens, United Kingdom Facilitate Search Full time
Job Summary

The role of the Helpdesk Operator at Facilitate Search involves acting as the first point of contact for clients to discuss maintenance issues within their properties. This position requires strong communication and problem-solving skills to efficiently schedule and liaise with engineers and contractors to resolve reported issues. Additionally, the successful candidate will be responsible for running daily reports on the CAFM system and ensuring contractual awareness of KPIs and SLAs. This is an excellent opportunity for individuals who enjoy building strong internal and external relationships and are looking to progress in their careers.

Key Responsibilities
  • Act as the primary point of contact for clients to discuss maintenance issues.
  • Schedule and liaise with engineers and contractors to resolve reported issues.
  • Run daily reports on the CAFM system.
  • Ensure contractual awareness of KPIs and SLAs.
  • Build strong internal and external relationships.
What We Offer
  • Shift work between 7am-7pm with occasional weekend work.
  • 25 Days holiday plus bank holidays.
  • Opportunity for progression.
  • Modern, comfortable offices with an endless supply of tea and coffee.
  • Free parking and accessible via public transport.
  • Full training by a welcoming and supportive team.
  • Team socials with an annual summer conference.
  • Healthcare, life insurance, and medical insurance available after a qualifying period.


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