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Customer Service Liaison
2 months ago
Job Title: Customer Service Co-ordinator
Job Summary: We are seeking a skilled Customer Service Co-ordinator to deliver exceptional customer service to our existing and new customers and colleagues across the business.
Key Responsibilities:- Communicate effectively with the Depot Network and the wider Speedy business regarding customer requests and enquires.
- Close the loop by liaising and working with internal teams to ensure timely and accurate resolution of queries and completes in relation to our Voice of the Customer Programme.
- Proactively identify ways to improve Customer Satisfaction and raise the bar on our high standards.
- Manage and set up alerts for managers across the business in relation to Voice of the Customer system.
- Coordinate applicable action where necessary to ensure root cause is established during Close the loop process.
- Champion process improvements for the department and share knowledge and best practice.
- Excellent listening skills and natural empathy.
- Top-notch troubleshooting and problem-solving skills.
- A genuine passion for customer service.
- A professional telephone manner.
- Resilience, understanding, and patience.
- Good verbal, written, and communication skills.
- Ability to work to targets.
- Able to prioritise workload, work under pressure, and strict deadlines.
- Can adapt to individual and operational change in a diverse and fast-paced organisation.
- High level of integrity and trust.
- Positive attitude and driven behaviour.
- Accuracy.
- Knowledge of Dynamics and Microsoft office programmes is desirable.
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension Scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary Health Cash Plan.
- My Staff Shop: discounts and offers for shopping etc. across many suppliers.
- Green Commute Initiative: Work scheme for cycling.
- Vita Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Speedy offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Speedy is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
