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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our Customer Services Desk, you will play a vital role in delivering exceptional customer service to our existing and new customers, colleagues, and stakeholders across the business.
Key Responsibilities- Customer Service Delivery: Provide timely and accurate resolution of customer queries and complaints, ensuring a high level of customer satisfaction and loyalty.
- Communication and Collaboration: Communicate effectively with the Depot Network and internal teams to ensure seamless service delivery and resolution of customer issues.
- Process Improvement: Identify opportunities to improve customer satisfaction and implement process improvements to enhance the overall customer experience.
- Team Support: Provide support and guidance to colleagues to ensure a high level of customer service is maintained across the business.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently.
- Customer Focus: Possess a genuine passion for customer service and a commitment to delivering exceptional customer experiences.
- Technical Skills: Proficient in Microsoft Office and Dynamics, with the ability to learn and adapt to new systems and processes.
- Competitive Salary and Benefits: A competitive salary and benefits package, including 26 days' holiday, life assurance, and pension scheme.
- Opportunities for Growth and Development: Opportunities for career progression and professional development, with a clear line of sight for career advancement.
- Collaborative and Supportive Team Environment: A collaborative and supportive team environment, with a focus on teamwork and customer satisfaction.
