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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Services Desk as a Customer Service Coordinator. As a key member of our team, you will play a vital role in delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and accurate resolution of customer queries and complaints, ensuring a high level of customer satisfaction.
- Communicate effectively with internal teams to ensure seamless resolution of customer issues.
- Proactively identify opportunities to improve customer satisfaction and implement process improvements to enhance the customer experience.
- Manage and set up alerts for managers to ensure timely and accurate resolution of customer queries.
- Champion process improvements for the department and share knowledge and best practices.
- Excellent listening skills and natural empathy.
- Top-notch troubleshooting and problem-solving skills.
- A genuine passion for customer service.
- A professional telephone manner.
- Resilience, understanding, and patience.
- Good verbal, written, and communication skills.
- Ability to work to targets and prioritize workload.
- Able to adapt to individual and operational change in a diverse and fast-paced organization.
- High level of integrity and trust.
- Positive attitude and driven behavior.
- Accuracy.
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension Scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary Health Cash Plan.
- My Staff Shop: discounts and offers for shopping etc. across many suppliers.
- Green Commute Initiative: work scheme for cycling.
- Vita.
- Employee Assistance Program (EAP): offers free and confidential support and counseling to help you through matters such as wellbeing, divorce, legal, and financial management.
Speedy Hire is a leading provider of equipment rental and support services. We are committed to delivering exceptional customer service and providing a positive experience for our customers. We are an equal opportunity employer and welcome applications from diverse candidates.
