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Customer Experience Coordinator

2 months ago

NewtonleWillows, St. Helens, United Kingdom Speedy Hire Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Services Desk as a Customer Service Co-ordinator. As a key member of our team, you will be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate resolution of customer queries and complaints
  • Communicate effectively with customers, colleagues, and internal teams to ensure seamless service delivery
  • Proactively identify opportunities to improve customer satisfaction and experience
  • Manage and set up alerts for managers to ensure timely resolution of customer issues
  • Champion process improvements and share knowledge and best practices within the department
Requirements
  • Excellent listening skills and natural empathy
  • Top-notch troubleshooting and problem-solving skills
  • A genuine passion for customer service
  • A professional telephone manner
  • Resilience, understanding, and patience
  • Good verbal, written, and communication skills
  • Ability to work to targets and adapt to individual and operational change
  • High level of integrity and trust
  • Positive attitude and driven behavior
  • Accuracy
What We Offer
  • 26 days holiday (plus bank holidays)
  • Life assurance
  • Pension Scheme
  • Canteen facilities
  • 95% discount across the Speedy brand
  • Opportunities for training, development, and career progression
  • Voluntary Health Cash Plan