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Customer Service Representative

2 months ago

NewtonleWillows, St. Helens, United Kingdom Speedy Hire Full time
Job Description

Job Title: Customer Service Co-ordinator

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our Customer Services team as a Customer Service Co-ordinator. As a key member of our team, you will be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective resolution to customer inquiries and issues
  • Communicate with internal teams to ensure timely and accurate resolution of queries and completes
  • Proactively identify ways to improve customer satisfaction and raise the bar on our high standards
  • Manage and set up alerts for managers across the business in relation to customer requests and enquires
  • Coordinate applicable action where necessary to ensure root cause is established during the close the loop process
  • Champion process improvements for the department and share knowledge and best practice

Requirements:

  • Excellent listening skills and natural empathy
  • Top-notch troubleshooting and problem-solving skills
  • A genuine passion for customer service
  • A professional telephone manner
  • Resilience, understanding and patience
  • Good verbal, written and communication skills
  • Ability to work to targets
  • Able to prioritise workload, work under pressure and strict deadlines
  • Can adapt to individual and operational change in a diverse and fast-paced organisation
  • High level of integrity and trust
  • Positive attitude and driven behaviour
  • Accuracy
  • Knowledge of Dynamics and Microsoft office programmes a desirable
  • Ability to support your business unit/team to deliver our ESG Strategy

What We Offer:

  • 26 days holiday (plus bank holidays)
  • Life assurance
  • Pension Scheme
  • Canteen facilities
  • 95% discount across the Speedy brand
  • Opportunities for training, development and career progression
  • Voluntary Health Cash Plan

Benefits:

  • My Staff Shop: discounts and offers for shopping etc. across many suppliers
  • Green Commute Initiative: work scheme for cycling
  • Vita
  • Employee Assistance Program (EAP): offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy Group Values:

  • We are an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us
  • We are committed to providing a safe and healthy work environment for all our employees