Ward Administration Coordinator

4 weeks ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Position Overview

We are thrilled to present an opportunity for dedicated individuals to join our Patient Administration Team as a Ward Administration Coordinator. This role is pivotal in ensuring the smooth operation of our wards and enhancing patient experiences.

Contract Details

This position is offered on a fixed-term basis, with specific hours that may vary based on the ward's operational needs. Candidates should be prepared for a range of shift patterns, including both daytime and nighttime hours, as well as weekends and public holidays.

Key Responsibilities

As a Ward Administration Coordinator, you will serve as the initial point of contact for patients and visitors, managing the reception area of the ward. Your duties will include:

  • Welcoming patients and visitors, addressing inquiries, and managing communication via telephone and door buzzers.
  • Maintaining high standards of data integrity and customer service, ensuring accurate patient records and timely processing of admissions and discharges.
  • Providing comprehensive administrative support to the multidisciplinary team within the ward.
  • Exhibiting effective teamwork and a commitment to the Trust's Vision & Values.

Candidate Profile

The ideal candidate will possess a solid educational background, complemented by strong organizational, motivational, and communication skills. You should be adept at managing tasks in a fast-paced environment and demonstrate proficiency in keyboard skills with a focus on accuracy. Both independent and collaborative work capabilities are essential.

About University Hospitals Birmingham

As one of the foremost NHS Foundation Trusts in the UK, we are dedicated to fostering a supportive and inclusive workplace. Our mission is to Build Healthier Lives, and we believe that our staff are crucial to achieving this goal.

We are committed to:

  • Enhancing the health and wellbeing of our employees through flexible working arrangements.
  • Providing a variety of training and development opportunities to support personal and professional growth.
  • Creating an equitable environment where every staff member feels valued and empowered to reach their full potential.

We are dedicated to ensuring a smoke-free environment within our facilities.

Essential Qualifications

  • GCSEs in Maths and English (grades 9-4 or A*-C).

Experience Requirements

  • Proven experience in customer service and public interaction.
  • Familiarity with IT systems and administrative processes.

Additional Skills

  • Exceptional communication skills, both written and verbal, with a compassionate approach.
  • Strong time management abilities and the capacity to handle sensitive situations professionally.
  • Understanding of confidentiality principles and the ability to apply them in daily practice.
  • Flexibility and teamwork orientation to meet service demands.

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