Band 3 Oncology Administrator/PA to Senior Sister

2 months ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time
About the Role

We are seeking an experienced and skilled Administrative Support Specialist to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our administrative team, you will provide high-quality support to the Senior Sister and Ward Managers, ensuring the smooth operation of our ward.

Key Responsibilities
  • Provide secretarial and administrative support to the Senior Sister and Ward Managers, including managing their diaries and coordinating meetings.
  • Manage the administration and coordination of annual leave, staff attendance records, and updating of personal files.
  • Coordinate and arrange all study and mandatory training requirements for ward staff.
  • Liaise with the Senior Sister and Ward Managers regarding HR and staffing issues.
  • Request bank and agency cover as directed by the Senior Sister and Ward Managers.
  • Act as a personal assistant to the Senior Sister and Ward Managers, providing secretarial and administrative support.
  • Take the lead in opening paper and email correspondence, prioritizing and taking preparatory action as necessary.
  • Manage and organize the diary/electronic schedule of the Senior Sister and Ward Managers, scheduling appointments and coordinating meetings.
  • Collate information and draft correspondence, including letters, reports, references, and memoranda.
  • Manage and update all filing systems, ensuring all Trust Policy files are kept up to date.
  • Be responsible for the upkeep of the computerized off-duty system, verifying automated system calculations of staffing levels and agency usage.
  • Take minutes at ward meetings and produce minutes for distribution to staff.
Requirements
  • Numerate and literate, with GCSE Grade C or above in Mathematics and English Language or equivalent.
  • RSA 2 or equivalent word processing.
  • Experience of working in a customer-facing role or within the general public/patients.
  • Experience of a previous admin role in a healthcare environment.
  • Excellent verbal and written communication skills with all levels of staff.
  • Maintain a high level of accuracy.
  • Professional telephone skills/manner.
  • Excellent organizational and prioritizing skills, including own workload.
  • Excellent written skills, including message taking, document completion, and minute taking.
  • Demonstrate negotiating skills, including ward team, other departments, patients, and relatives.
  • Working knowledge of computer systems and ability to learn quickly.
  • Positive and flexible attitude to work.
  • Demonstrate an understanding of the need for patient-focused care.
  • Able to work effectively on own or as part of a diverse team and meet tight deadlines.
  • Able to recognize and resolve routine issues, referring where appropriate.
  • Ability to treat everyone with whom they come into contact with dignity and respect.
  • Understanding of the need for confidentiality and to remain impartial.
  • Knowledge of the need for prevention of cross-infection.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. Our team is committed to providing high-quality care to our patients, and we are looking for someone who shares our values and is passionate about delivering excellent service.



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