Asset Management Support Specialist

3 weeks ago

Kent, United Kingdom mhs homes Full time

We are currently seeking to fill two positions within our organization, one in the Asset Data Team and another in the Proactive Intervention Team.

This role is diverse and customer-oriented, set in a dynamic environment. The primary focus will be to provide administrative assistance in the execution of our asset management operations, ensuring the delivery of safe and quality homes to our clients. This position will involve monitoring the performance of our service contracts and maintaining accurate records of property asset data from repairs and inspections. You will also engage with customers through phone communications, correspondence, and collaboration with various teams to facilitate effective stakeholder interactions.

Key Qualifications:

  • Experience in a customer service role
  • Strong numeracy and literacy skills
  • Exceptional communication abilities (both written and verbal) with the capacity to collaborate across various teams and levels
  • Proficient IT skills
  • Ability to present critical information clearly (oral, numerical, and written)
  • Meticulous attention to detail
  • Robust analytical and problem-solving capabilities
  • Skill in prioritizing tasks and meeting deadlines
  • Experience in the housing sector is advantageous

What We Offer:

  • A performance-based annual bonus along with pension contributions matched up to 6%
  • 28 days of annual leave plus bank holidays, with options to buy or sell holiday
  • Opportunities for training and professional development, including regular toolbox talks
  • A supportive team environment
  • Regular social and charitable events, along with various wellbeing initiatives
  • Enhanced family leave policies
  • A competitive package of flexible employee benefits, including a cycle-to-work scheme
  • An inclusive and accessible office environment
  • Free parking facilities
  • Access to two holiday homes located in desirable areas

As a Disability Confident employer, we are committed to offering interviews to candidates who disclose a disability and meet the essential criteria for the role. We strive to provide a fair assessment process to allow all candidates the opportunity to demonstrate their capabilities.

At mhs homes, we prioritize equality, diversity, and inclusion. We are dedicated to the principle of equal opportunity as both an employer and a service provider. We actively encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For further details, please refer to the attached role profile. If you meet the essential criteria, we look forward to your application.

Application Instructions: Please note that we are utilizing an anonymized recruitment process for this position. The shortlisting panel will only review personal details or CVs if you are selected for an interview. Therefore, shortlisting will be based solely on your application and supporting statement. Ensure all sections are completed thoroughly and refer to the role profile when detailing your skills and experience.

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