Customer Service Representative

1 week ago


Banbury, Oxfordshire, United Kingdom Cameo Consultancy (Recruitment) Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Cameo Consultancy (Recruitment) Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Manage customer enquiries, orders, and problem-solving while supporting internal teams.
  • Be the first point of contact for all external enquiries, providing accurate information on price, availability, and technical product details.
  • Support Business Development Managers by providing customer data and sales information.
  • Resolve customer queries regarding deliveries, orders, and technical support.
  • Perform administrative tasks related to returns and warranties.
  • Work collaboratively with sales, marketing, warehouse, and credit control teams to improve service and product offerings.
  • Provide proactive and reactive sales and marketing support for departmental managers.
Requirements
  • A passion for delivering excellent customer service with a positive and professional attitude.
  • Strong communication and relationship-building skills.
  • Experience in a customer service role, with the ability to work under pressure and manage time effectively.
  • Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plus.
  • A strong telephone manner and the ability to handle queries efficiently.
  • Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided.
What We Offer
  • A competitive salary of c£27,000 depending on experience.
  • Great facilities, free parking, 25 day holiday, and company pension.
  • Plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
  • Hybrid working 2 days per week after training.


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