Customer Service Representative
1 week ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Cameo Consultancy (Recruitment) Limited. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Manage customer enquiries, orders, and problem-solving while supporting internal teams.
- Be the first point of contact for all external enquiries, providing accurate information on price, availability, and technical product details.
- Support Business Development Managers by providing customer data and sales information.
- Resolve customer queries regarding deliveries, orders, and technical support.
- Perform administrative tasks related to returns and warranties.
- Work collaboratively with sales, marketing, warehouse, and credit control teams to improve service and product offerings.
- Provide proactive and reactive sales and marketing support for departmental managers.
- A passion for delivering excellent customer service with a positive and professional attitude.
- Strong communication and relationship-building skills.
- Experience in a customer service role, with the ability to work under pressure and manage time effectively.
- Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams). SAP experience is a plus.
- A strong telephone manner and the ability to handle queries efficiently.
- Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided.
- A competitive salary of c£27,000 depending on experience.
- Great facilities, free parking, 25 day holiday, and company pension.
- Plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
- Hybrid working 2 days per week after training.
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