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Customer Service Representative
2 months ago
Cameo Consultancy is seeking a highly skilled Customer Service Advisor to join our dedicated customer service team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers and working closely with multiple departments to ensure smooth order processing and issue resolution.
Main Responsibilities:- Manage customer inquiries, orders, and problem-solving while supporting internal teams.
- Input customer orders and provide accurate information on price, availability, and technical product details.
- Support Business Development Managers by providing customer data and sales information.
- Resolve customer queries regarding deliveries, orders, and technical support.
- Perform administrative tasks related to returns and warranties.
- Work collaboratively with sales & marketing, warehouse, credit control, to improve service and product offerings.
- Provide proactive and reactive sales and marketing support for departmental managers.
- A passion for delivering excellent customer service with a positive and professional attitude.
- Strong communication and relationship-building skills.
- Experience in a customer service role, with the ability to work under pressure and manage time effectively.
- Accurate data input skills and proficiency in Microsoft Office (Outlook, Excel, Word & Teams).
- A strong telephone manner and the ability to handle queries efficiently.
- Knowledge of motor vehicles or automotive products is an advantage, but full training will be provided.
- A competitive salary of £27,000 depending on experience.
- Great facilities, free parking, 25 day holiday, and company pension.
- Plenty of training over 6-12 months and ongoing whilst you learn the products and the business.
- Hybrid working 2 days per week after training.
