Customer Service Representative

2 weeks ago


Banbury, Oxfordshire, United Kingdom Marks & Spencer Plc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Sales and Service Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer service and sales experiences that exceed our customers' expectations.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with the store team to achieve sales targets and drive business growth, promoting our products and services to customers and providing recommendations to enhance their shopping experience.
  • Contribute to the maintenance of a clean, safe, and welcoming store environment, adhering to health and safety standards and ensuring that all equipment and facilities are in good working order.
  • Participate in visual merchandising and store displays, ensuring that our products are presented in an attractive and appealing way to customers.
  • Support the store manager and other team members in achieving business objectives, providing input and suggestions to improve processes and procedures.
What We Offer
  • A competitive hourly rate and opportunities for overtime and bonuses.
  • A comprehensive training program to develop your skills and knowledge, including product training, customer service skills, and sales techniques.
  • A supportive and inclusive work environment, with opportunities to work with a diverse team and contribute to the success of our business.
  • A range of benefits, including colleague discounts, holiday entitlement, and access to our employee assistance program.


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